When you make a booking, you are considered to have read and accepted our terms and conditions of business.

Leisure clients - Booking procedure

To make a reservation, we need to receive a completed booking form and full pre-payment at the time of booking. For bookings over 30 days duration, we will take payment just for the first month, and after this on a monthly basis.

Corporate clients - Booking procedure

To make a reservation you will need to send an e-mail from an authorised person within the company. The e-mail should contain the following information: Guests names, apartment name and type, dates of stay, special requirements, ETA and the intended method of payment.

For new clients or clients that do not have an existing credit facility, we require full payment at the time of booking. For clients that already have a credit facility, we’ll need invoicing instructions, as well as any Cost Centre codes or PO numbers that need to be shown on the invoice.

Methods of payment

We are able to accept payment by most major credit and debit cards. There is no fee for debit card payments. However a 1% surcharge will be applied for Visa and Mastercard payments and a 3.35% surcharge for payment by American Express.

Cheque/bankers’ draft – in Pounds sterling (GBP), drawn on a UK bank account

Bank transfer/ BACS / CHAPS / Wire –  If you intend to pay by bank transfer please request our bank details. Please ensure that the payment reaches our account nett of bank charges. The remitting bank must clearly show your name and booking reference on the transfer. A copy of the transfer should also be sent to us by e-mail.

Leisure Clients only

We reserve the right to cancel a booking if payment is not received twenty eight days before the date of arrival.

Amendments

Any changes made once a booking has been confirmed may incur a charge or be treated as a cancellation, if they are within the cancellation period.

International bookings

All rates shown on our website and proposals are in local currencies. We will advise you of the equivalent cost in Pounds Sterling (GBP) at the time of booking, based on the prevailing exchange rate. If there is an adverse fluctuation in the exchange rate, we reserve the right to re-calculate the price and impose a surcharge.

Cancellations

Both our website and the apartment proposal that you will be sent clearly show the cancellation policies that apply for each apartment building.  Should it be necessary to cancel your booking, please contact us either by phone or e-mail, and then advise us of the cancellation in writing. We will try our best with the supplier to minimise the cancellation charges. No refunds will be made for non-arrivals, late arrivals or early departures. We recommend that clients take out travel insurance.

Security deposit

Clients are required to provide the apartment management with a security deposit by credit card, in advance of arrival. Any breakages or damage resulting from your occupancy will be charged to the client’s card. All incidental charges such as phone calls or laundry must be settled in full before departure.

Arrival/departure times

Please note the check-in and check-out times vary. Should you require either an early check-in, eg. before 3.00pm or a late check-out time after 10.00am, we suggest that you reserve the apartment either from the night before or following night. .

Liability

Select Apartments act solely as an agent and not as principal for the apartments.        We cannot be held liable or accept responsibility for any dissatisfaction that you may have with an apartment. We will however, use our best endeavours to try and resolve any problems or issues that are notified to us either by phone or in writing, during your stay.

There may be occasions when due to circumstances beyond our control, we need to amend your booked accommodation at extremely short notice. Should this be unavoidable, we will use our best endeavours to provide you with an alternative apartment of an equivalent standard and price in a similar location. We will inform you of any such changes in advance of your arrival and give you the opportunity, when time permits, to accept or decline the alternative.